Enterprise Voice (SIP/VOIP Trunking Services)
We design & deploy VOIP solutions over SIP technology with Enterprise grade PABX systems that tightly integrates call center & unified communications capability to put everything you need on a single, integrated system. With the system deployed, utilize the best-in-class automatic call routing,IVR routing, effective customer service agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system enabling you to break the limitations of geographical boundaries & cut on business communication costs.
All calls can be extended to multiple user devices as smartphones, pcs while out of office thus no missed customer calls.
This routes incoming calls to the most appropriate agent in the office. Also acquire usage data such as call volume, calls handled, call duration and wait timeRoute incoming calls to the proper queue and the right, available agent based on certain strategies you set up.
Easily manage call inquiries through the integrated IVR for calls thus increase agents availability to calls that require agents intervention. An IVR prompts callers to their desired destinations with customized rules, helping SMEs & Corporates handle high volumes of incoming calls.
Keep track of every phone conversation to improve the performance of your agents or for compliance with regulatory requirements.
We fully customize the solution to fit your needs needs
Go boundless with these top Benefits
